There is a growing trend in the amount of fake tech support calls. These scammers prey on the innocent and often ask for a large amount of money to fix your computer. They often say they are calling from Microsoft or the Windows support team and there’s a problem with your computer and they will help fix it.
Microsoft will never call you to say there’s a problem with your computer. In fact, no legitimate company, whether it’s Microsoft, or your ISP such as BT or TalkTalk, will ever call to say there’s a problem and they will help you fix it. If you receive one of these phone calls, put the phone down straight away, and do not let them remote on or take control of your computer.
What do I do if I’ve let them on to my computer?
If you do accidentally let them on to your computer, the best thing for you to do, is hang up the phone and power down your computer immediately, and call someone locally and who you trust to take a look at your computer. And under no circumstances, turn on your computer until it’s been checked out by an expert. The scammers will often leave something behind so they can remote on at a later date and potentially lock you out of your computer unless you pay up. Also if you did give out your card details so they can fix your computer, ring your bank, tell them what’s happened and they should be able to refund you and can also cancel your card.
We at SJH Computing are here to help. If you think you’ve been a victim of one of these scams or need help with anything else, give us a call on 01543 889 444 and we’ll gladly help. Alternatively, fill in the form below, and we’ll gladly help.