Troubleshooting printer issues

We’ve all been there, you need to print off a document but your printer refuses to work. Before you throw the printer out of the window, try performing the following steps:

  1. Turn off the printer and disconnect all the cables, including USB and power cables.
  2. While the printer is switched off, restart your computer.
  3. When your computer is powered up and logged in, reconnect your printer cables and then power on the printer.
  4. You should see an OK or Ready light on the printer when the printer is ready to print. When this appears, try printing a test page.
  5. If the test page prints ok, try printing your document.
  6. If it still doesn’t print, there may be an issue with the connection between your computer and the printer. At this point, give us a call on 01543 889 444 and we’ll be happy to help.
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