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Keeping your computer running smoothly is crucial in a world where technology reigns supreme. With the constant stream of updates, downloads, and software changes, it’s no wonder that many people turn to experts for help. But why is it so important to have someone looking after your computers?

Support when you need it

Trying to fix a computer issue yourself can be frustrating and time-consuming, especially if you’re not familiar with the technology. By handing over the responsibility to us, you can free up your time and save money in the long run.

Windows and software updates

Are you keeping on top of Windows and 3rd party app updates? Only last month a critical zero-day vulnerability in the WebP image library also known as 0day in WebP was discovered with a maximum 10/10 severity rating. Apps such as Google Chrome, Firefox, Discord, Twitch and LibreOffice just to name a few were affected. How often are you running software updates?
Knowing that your machine is being monitored and maintained by a professional can alleviate any concerns you may have about potential issues or security breaches. A good technician will also be able to offer advice on how to keep your system running smoothly and securely, including recommending software updates and data backups.

Managed Endpoint Security

Trying to insure your car after it’s been stolen is not really an option and the same is true of cyber security. With the help of a managed Endpoint Security solution, you can stay ahead of security threats with leading edge technologies.

Let us handle it!

The good news is that there is a solution to protect you. By partnering with an us you can have peace of mind knowing we are in the background, maintaining your systems, updating them to protect from threats and keeping your devices running smoothly. Call us today on 01543 889 444 to find out more.

malware removal cannockApproximately 34% of businesses are unable to access their data and systems for over a week after suffering a malware attack. This can severely hamper productivity and lead to financial losses.

Malware is a broad term that encompasses many different types of malicious code. It can include:

  • Viruses
  • Ransomware
  • Spyware
  • Trojans
  • Adware
  • Key loggers

The more time that malware remains on your system without being detected, the more harm it can cause. Many forms of malware are programmed to spread to as many systems as possible, so if it is not removed immediately, one infected computer could easily infect ten more computers on the same network.

The early detection of an infected device is crucial in order to disconnect it from your network and have it cleaned by a professional.

Be on the lookout for these key signs of malware infection so you can take action and reduce your risk.

STRANGE POPUPS ON YOUR DESKTOP

Some forms of malware can mimic legitimate programs, such as antivirus apps or warranty notices, in order to trick users into clicking on them. Hackers may use this technique to gain access to a user’s device or personal information.

If you see a “renew your antivirus” subscription alert or a warranty renewal that looks suspicious, it could be a sign that your PC has been infected with adware or another type of malware.

NEW SLUGGISH BEHAVIOR

Your computer may be slowing down for a variety of reasons, including having too many browser tabs open at once or running a memory-intensive program. However, you will usually be aware of your computer and the types of things that can make it run slowly.

If you notice any out-of-the-ordinary sluggish behavior, it could be an infection. For example, if you experience freezing while only having a simple app like notepad open, this could be a sign of an infection.

When malware is running in the background, it can often consume system resources and cause your system to become sluggish.

YOUR BROWSER HOME PAGE IS REDIRECTED

If you find that your web browser’s homepage has been changed without your knowledge or permission, it is advisable to scan your computer for malware as soon as possible. This is because homepage redirects are a common tactic used by various types of malware.

The malware will infect your system and change the system settings for your default browser home page. This may lead you to a site containing popup ads or to another type of phishing site.

Just trying to change your homepage back in your settings won’t fix the situation. It’s important to have the malware removed.

YOU RUN ACROSS CORRUPTED FILES

If you open a file and find it corrupted, this is a serious issue that could indicate that ransomware or another form of malware has infected your system.

While files can occasionally become corrupt for other reasons, this is a serious issue that deserves a thorough malware scan if you see it.

“PROCESSING SOUNDS” WHEN THERE SHOULDN’T BE

The vast majority of us are intimately familiar with the tell-tale thinking sounds our computer emits when processing something memory intensive. Usually, we’ll hear a type of whirring noise that ceases once the activity is completed.

If you start hearing a processing sound when you’re not doing anything intense on your computer, it could be a sign that malware is running in the background.

GET EXPERT MALWARE SCANNING & REMOVAL

Free online malware and virus scans aren’t very reliable. Instead, contact us on 01543 889 444 so we can ensure your entire system is cleaned properly.

Cyber Security Staffordshire

The 3 Cyber Security Vulnerabilities You Need to Ensure Your Business Doesn’t Have

You need to take cyber security seriously, regardless of the size of your business. Criminals are targeting both small and large businesses, and you need to check for any weaknesses in your security regularly. Here are 3 Cyber Security Vulnerabilities you need to ensure your business doesn’t have.

Summary

  • Check your Antivirus software regularly and keep it up to date
  • Do you have Weak Login Credentials / have any of your accounts been compromised
  • Lack of Ransomware Protection

VULNERABILITY #1 – LACK OF ENDPOINT SECURITY

Many businesses don’t have or regularly check their endpoint security solutions such as antivirus programs. This leaves their business susceptible to cyber attacks such as ransomware and malware.

Some endpoint solutions rely on virus definitions or signatures to detect an attack. Some out of date software is often inadequate.

Many cyber criminals can bypass definitions quickly and undetected. Some solutions don’t monitor for unexpected and unusual behaviour that typically happens during a cyber attack.

The best way to combat these issues is to invest in an endpoint solution that involves next-generation antivirus, response and behavioral analysis.

What is Endpoint Security?

Endpoint security Is when you secure the endpoints and / or entry points of devices such as desktops, Laptops and mobile devices etc. It has evolved a lot since the more traditional anti virus solutions of the past. It provides a more sophisticated approach when it comes to malware and ransomware.

As virus threats get more sophisticated, it’s good practice to implement this level of protection. The new systems are designed to detect, analyse and block suspicious activity while they are in progress.

Please get in touch if you would like to know more or have any questions about Endpoint Security.

VULNERABILITY #2 – COMPROMISED OR WEAK CREDENTIALS

Cyber Security Staffordshire

Cyber criminals can easily compromise your Username and Password if you haven’t got the right protection in place. For instance, an unsuspecting team member may fall victim to a phishing email and enter their login information into a fake website.

With these compromised credentials, an attacker can gain access to your business data.

There are a number of ways to combat this, such as by enabling MFA (Multi Factor Authentication) on your systems. MFA provides an extra layer of security.

It ensures that users are who they say they are by requiring two pieces of information in order to sign in. This is usually their password and an additional verification, such as a one time access code, in order to login.

Even if the password is compromised, the chances of the additional verification factor also being compromised is very low.

What is Multi Factor Authentication?

When you sign into any account online, you usually go through a process called authentication. Effectively proving your identity to the website you’re logging into. For many years this has been achieved by using a username and a password.

This is however a very insecure method of authentication. That’s why now almost every bank, some social media websites and online stores use additional authentication.

You may hear Multi Factor Authentication called Two-Step verification or Multifactor authentication. They all work the same way. You still login using your username and password but there is an additional layer of security. This can be a pin number text to your mobile phone or a unique code generated by a separate application.

VULNERABILITY #3 – LACK OF RANSOMWARE PROTECTION

Ransomware is the name given to a cyber attack, where the cyber criminals attack your system and network and encrypt your files making them inaccessible.

This can cause chaos for small and large businesses. In 2017 a notorious ransomware attack called “WannaCry Outbreak” cost the UK £92 million and global costs in the region of 6 billion. This also affected the NHS and all of their computer systems were brought to a standstill.

Even though victims paid the ransom all of the data was virtually unrecoverable. So it’s not just ransomware protection you need. It’s a redundancy plan to make sure all of the data is backed up elsewhere and is accessible in the event of a cyber attack.

The majority of victims in these types of attacks are told to pay the ransom using a crypto currency such as bitcoin. They will then send a passcode, allowing you to get back into your system and files.

Make sure you have software and processes in place to prevent these kinds of attacks. Ensure your systems are up to date with the latest updates installed, ensure you are using a modern endpoint security solution and a working backup solution to ensure you’ve got something to fall back to if the worst should happen.

What is Ransomware?

Ransomware is a type of Malware that adds encryption to a victims files and information. Any data on your computer or network can be compromised. This then stops the IT admin or users from being able to access any critical data.

You wouldn’t be able to access any files, databases or programmes on your devices. It does this by using asymmetric encryption. This is a type of cryptography that generates a pair of keys allowing you to encrypt and decrypt files. The hacker generates a unique key which is given to the victim when the ransom has been paid.

Most ransware is distributed via emails or more targeted attacks. In most cases, once your computer has been compromised. It will give you between 24/48hrs to pay the ransom allowing you to gain access to your data.

HERE TO HELP

Anyone running a successful company should have the steps above in place. To ensure your business isn’t a sitting duck for cyber criminals, by implementing reliable defense strategies and keep. So if you’re looking for assistance with your Cyber Security and based in Staffordshire. Reach out to us for a quick, no obligation chat to see how we can protect your business from cyber attacks. Call us on 01543 889 444


Firewalls – What Are They and What Do They Do

Firewalls in buildings stop fires from spreading from one part of a building to the next so what do they have to do with computers?

Your network does what it says, it connects different people from different departments so they can communicate and work effectively. A hacker is motivated to get into your system and will try everything to bypass your security and get into your network perimeter. A firewall sits between that internal network and the Internet outside reducing and preventing unwanted traffic from getting through, allowing your staff to safely carry on working.

firewallThe Packet Filtering Firewall Approach

Your firewall can be a combination of both hardware and software. A packet filter firewall monitors and controls network traffic by filtering data entering the network according to predetermined rules. The firewall is set up to examine small amounts of data called packets to see if they contain threats by checking these against criteria such as allowed IP addresses and packet type. If the data is suspect the firewall stops those packets, if not the data will continue onto its destination.

Firewalls also stops certain software from sending and receiving data to and from the Internet, this reduces the number of entry points for viruses and illegitimate traffic and also monitors outgoing traffic. If an infected computer in your network has become a “bot” due to a malware attack it could be sending out malicious information allowing its owners to attack other systems from your computers.

Firewalls can also help prevent denial-of-service (DDoS) attacks where thousands of computers are used to send an overwhelming amount of traffic to a network causing it to crash. One DDoS attack in 2016 seriously disrupted Amazon, Visa, PayPal, Netflix, Airbnb and more.

Other Types of Firewalls.

Stateful inspection is helping to make firewalls even smarter. These check where the packet came from, where it is going and what application requested it, making the examination more rigorous before the packet is allowed to pass. This approach offers a smart fast way to inspect for unauthorised traffic.

If you need any help on deciding the right type of firewall or want to be sure your firewall is going to withstand an attack give us a call today on 01543 889 444


Ransomware – 7 Facts You Need to Know

Ransomware is the name given to a cyber-attack by cyber-criminals where they attack your system and network and encrypt your files making them inaccessible. They then demand a payment for a passcode so you can get back into your system and files and get working again. Here are the top seven things you need to know.

1: It can happen to you

Thinking “it won’t happen to me” is all the cyber-criminals need, they rely on your false confidence. Attacks on government, healthcare, education or financial institutions gets publicity but organisations of all types and sizes get attacked.

2: Ransomware spreads fast

Ransomware is malicious software known as malware and can infect an entire network. It only takes one person in one department to open a ransomware file and every single computer on your business network can be infected, very quickly. The virus can also spread between businesses too. The WannaCry ransomware attack of 2017 first detected in Europe, had in four days, spread to 116 countries.

3: Ransomware targets people

A common method is to send phishing emails in the hope people enter their access credentials. Businesses can get targeted communication emails where the attackers get to know your business first, then send an email impersonating a supplier or customer, and ask you to update details or another action by clicking on a link or downloading a file.

4: Ransomware is costly

Once ransomware has locked down your system you will need a password or decryption key to unlock it and regain access to your files. This will only be supplied once you have paid the ransom to the criminals that attacked you, if they keep their end of the bargain, they are crooks after all.

In Coveware`s analysis of Q3 in 2019 the average ransom payment increased by 13% to 41,198 US dollars compared to Q2 and that does not include the cost of downtime, lost revenue and long term brand damage along with the additional cost removing the ransomware, forensic analysis and rebuilding systems

5: Ransom requires Cryptocurrency

The ransom payment is usually made by bitcoin or another cryptocurrency as it is difficult to trace. Your business will need to buy cryptocurrency with actual cash then transmit the ransom and it doesn’t help that bitcoin is not something you can charge back like a credit card.

6: A recovery plan can help

Planning in advance can help you respond if you do get attacked. Document plans to disconnect infected computers from your network as quickly as possible and power down any machines that might be vulnerable to attack to avoid further spread of the virus.

You should also decide in advance whether your business would pay a ransom. Weighing the costs and benefits before any attack can help you react more strategically.

7: Take action

You don’t have to wait and worry about the consequences of any attack, there are many things you can do to help prevent this type of attack.

  • Filter traffic preventing it from coming into your network in the first place
  • Scan inbound emails for known threats and block certain attachment types
  • Use antivirus and anti- spam solutions and regularly upgrade and patch vulnerable software
  • Allow remote access to your network only from secure virtual private networks
  • Educate all users on the various threat methods used by attackers
  • Back up all your data to more than one location so that you can restore any impacted files from a known source.

Ransomware can happen to any business at any time. If you need any help implementing the best solution to keep your business safe give us a call today on 01543 889 444.


Tech Tips for Businesses

As your business continues to grow, it’s important that your IT and technology solutions grow with it. Consumer grade equipment and solutions simply don’t cut the fast-paced world of business, and so it maybe time to consider these tips to help your business grow even more.

 

Upgrade to a Business Grade Cloud solution

Maybe you are relying on free software and solutions, such as Gmail or Dropbox, and why not, it’s free right? But what does this tell your customers when you are using a free email address such as Gmail or Outlook.com? For a small monthly fee, you gain business grade features and not only that, it will make your business look more professional.

Office 365 offers business emails, video and voice calls, secure team messaging, 50GB cloud storage and the desktop versions of Word, Excel and PowerPoint you use every day. Plus, you gain greater security and administration of your data.

 

Backup solutions

Consumer grade backup may be ok if you only use one computer, but what if you’ve got multiple computers, are you backing them all up, and where to?

With a 3-2-1 backup solution, your business has a minimum of three backups. Two onsite and another offsite, such as in the cloud. Having a local backup allows you to recover files quickly with very little downtime. However, should the worst happen, such as a fire or flood, your offsite backup will save the day.

It’s important to know that you need to backup your email, calendar and cloud-based files. Providers such as Microsoft, Google or Dropbox are not responsible for your data. If you are hit by ransomware, these files may be gone forever.

 

Managed Antivirus

While most businesses have these protections, not all have embraced the idea of monitored antivirus and firewalls. Instead, the default setup has more in common with a home setup than a robust professional system. Given that SMBs are a primary target for malware and cyber-attack, you should seriously consider moving to the monitored versions.

All updates are taken care of, plus company-wide protections applied so users can’t accidentally infect the network. When something doesn’t look quite right, our monitors take immediate action to protect your business.

Want to learn more about these benefits and how we can help your business thrive? Call us on 01543 889 444


Mac Computers – The truth about Viruses

We hear it daily, “Macs don’t get viruses” or “I’ve never had protection on my Mac”. While this may have been true in the past, the Mac operating system is vulnerable to infections, especially as more and more people switch from Windows to Mac.

 

Mac Viruses

 

MacOS is more difficult to exploit

The Mac operating system is a UNIX based operating system and uses a type of ‘sandbox’ system, where malicious code cannot get as far or embed itself as well as other operating systems, such as Windows. Apple has also built in certain features such as Gatekeeper where it blocks apps that have been downloaded from the Internet and do not have a Developer ID supplied.

However, that does not mean Macs are completely safe. As more and more people switch from Windows based computers to Macs, cybercriminals are finding ways and exploits to infect Macs.

 

It’s not impossible

For example, back in 2017, cybercriminals hacked into the servers of a popular DVD-ripping and Video Conversion app call Handbrake, and inserted malicious code into the software. When the software was installed on a Mac, it also inserted something called a backdoor into the system. The cybercriminals then could use the backdoor to exploit the infected Mac.

 

We often see some sort of infection

We usually do a quick scan on all Macs just to make sure they are clean and virus free, yet almost every Mac we see has got some sort of infection. In fact, we shared a photo on Facebook last year after a customer told us “Mac’s don’t get viruses”. This machine had over 100 different infections, which we cleaned up and returned with an antivirus solution in place.

If you are concerned that your Mac or even Windows computer has got a virus infection, or need a robust antivirus solution, give us a call on 01543 889 444 to get it booked in.


Five things every business should be doing

Testing Backups
Your backups won’t do you much good if you can’t restore the data. It’s even worse when the right data isn’t being backed up. Every month you should run a sample restore of your data. This ensures you can rely on your backups in an emergency. If you’re using cloud-based backups, testing is especially important. It’s possible the initial backup never completed or you don’t have the login credentials. We see problems like this often in the field, so that’s why we assist clients with testing.

 

Business IT Support Staffordshire

Checking System Logs
When a computer fails, wouldn’t it be nice if it warned you it was about to crash, in particular, when you are close to a deadline and need to rely on your computer. You might be surprised that your computer actually has some of these alarms built-in. Much like an airplane’s black box, a computer records all sorts of errors or problems. Most of these entries don’t explain a problem. Some log entries though, warn of a serious and impending failure weeks or months before it occurs. It’s hard to tell the difference between the two. This early warning system doesn’t do you much good unless you check it. One service we provide is to check those logs and separate the important warning messages from the mere annoying ones.

A Performance Check-Up and Diagnostics
Like it or not, computer performance degrades over time. Sometimes it’s a series of updates that slow down the system. “Defragging” a computer doesn’t’ do much for modern systems. Some computers could be damaged by doing a defrag. Other times your computer needs a few inexpensive upgrades. Instead of buying a new computer, we suggest allowing us to take a look to see if we can improve performance. Often what seems like a big annoyance to you is a simple problem we can solve. Please don’t download programs that claim to improve your performance. These often infect your computer with viruses and other junk. It ends up costing clients more when they download these programs, since we have to remove viruses.

Viruses, Trojans, Rootkits and Other Malware Prevention
Whatever you call it, there are people and programs out there that want to hurt your computer. A good, up-to-date and reliable anti-malware program protects your computer. The problem is they don’t always work right. We find that clients’ subscriptions have expired or another program turned the protection off. That’s why you need to open your antivirus or other protection program and test it. Sometimes it’s hard to tell what’s a legitimate program and what programs are tricking you into thinking they are protecting you. Fortunately, we know the difference.

Cleaning Your Computer – Another Form of Virus Protection
Some viruses infect computers while viruses and bacteria infect humans. That’s because the computer hosts all sorts of germs. We might sneeze on our computers or keyboards or eat the occasional meal at our desk. You can’t put a computer through a washing machine. If you have pets or smoke near your computer, the system gets bogged down with particles. That causes the computer to overheat or just stop working. A dirty computer also attracts vermin that will damage the computer as well. You can’t use standard household or even industrial cleaning supplies on computers. Some solutions damage your computer’s finish. Vacuum cleaners could cause a static charge and destroy your computer. We can help you find the right supplies or do the cleaning for you.

If you need help with any of the above, or you would like to speak to us about your IT needs, please give us a call on 01543 889 444


Invest Well in Your IT Security

“If it ain’t broke, don’t fix it” is a common and useful rule for many business owners. It serves to protect your business against unnecessary costs and unneeded downtime. While protecting your business against many types of danger, it poses an outright threat when it comes to IT security.

Security threats to your firm move so fast that your IT should be working twice as hard as your company just to keep up. Every day, hundreds of thousands of new malware threats are released. Falling even hours behind means any one of these attacks can threaten your business.

The single most dangerous thing IT security can do is stand still. Keeping up with the latest advice, technology, and updates the security industry offers is vital to keep your business safe. This makes up much of the unseen job of IT professionals. Hackers never stop looking for new ways into your system, which means your security can’t stop looking for ways to keep them out.

 

IT Security Staffordshire

Modern Systems for Modern Business

One of the most common security threats a business opens itself to is using an outdated operating system or software package. Many firms are scared to upgrade, update, or renew their IT over fears of breaking legacy systems. Many rely heavily on old software and are afraid to make a large change themselves. Some businesses today still run machines on Windows XP, an operating system first released back in 2001.

Old operating systems stop receiving security updates and patches that protect against newly released attacks. These systems become very vulnerable, presenting a large target for knowledgeable hackers. This happens many years after newer versions have been released, giving knowing IT firms a chance to migrate safely.

Hackers are always on the lookout for businesses that run IT equipment outside of its suggested service life. A server, desktop computer, or peripheral is a golden opportunity for criminals to enter and threaten a business.

Hackers purchase their attacks on the dark web, safe in the knowledge that old systems won’t be patched. These attacks can then be used to attack unguarded firms to steal or compromise vital company data.

An unpatched old machine is like a valuable security door left propped open overnight, a golden opportunity for thieves.

Smart Budgets

Budgeting for business is a difficult task. We aim to make the most of everything we spend and reduce spending as much as we can. IT security can easily fall very far down the list of priorities.

IT can seem like an easy way to cut costs. It’s a department that the customer doesn’t always benefit from directly, and when it’s working well, it might not be on the radar at all. Despite working largely behind the scenes, successful IT is one of the critical components of every highly successful firm. Good IT can be the binding glue that holds the company together.

Even businesses far removed from the IT world typically uses payment machines, ordering systems, and inventory. Even restaurants and retail stores rely on computers to operate. Downtime for any critical system can be a complete disaster. A business can be unable to trade, and costs can mount up fast.

When vital IT components are used by the customer, a sales website, or an automated booking system for example, the problem can multiply tenfold.

Keep On Top Of The Essentials

Good IT isn’t built on high peaks and deep troughs in the yearly budget. The kind of IT that makes your business and helps it to grow is built by smart financing and careful planning. Great technicians are what makes excellent IT.

Maintaining steady updates, keeping pace with the latest security, and building your IT as you build your business keeps you in the driving seat when it matters most.

When IT is planned and issues are solved before they appear, security becomes cheaper, easier, and many times more effective. System upgrades can be planned out months, if not years in advance so you are never caught unaware.

Don’t let your IT be broken before you take steps to fix it. Move ahead of the curve and give us a call at 01543 889 444 so you don’t have to find out what your business looks like without IT.


What Hackers Target In Small Businesses

Hackers today have many ways to attack small businesses and business owners. Many attempt to use technology to send malware, viruses, or phishing attacks; or use information to con owners and employees into handing over more information than they should.

One or more of these techniques can be combined with gaining physical access to steal from vulnerable firms. Identifying precisely how criminals target businesses and what they deem most valuable can help to protect from the most devastating attacks out there.

Remaining vigilant and informed is one of the most vital things you can do as a business owner to protect your assets and reputation.

 

Business Security

Extortion

Different types of attacks tend to rise and fall in popularity. Fifteen years ago, computer worms were the most common attack that businesses faced. Security software wasn’t as advanced or as widely used at it is today. Computer worms were, at the time, an exceptionally low-cost and efficient way to inflict the maximum amount of damage for minimum cost.

Today ransomware has seen an unfortunate boom in popularity. This technology aims to encrypt the target’s files on their personal computer. This technique denies the victim access and charges a large fee in exchange for the key to retrieve the victim’s own data.

The attack has worked so often because it requires minimal effort and can be used again and again. Many businesses have no option but to pay because the data is worth far more than the ransom demand the hackers have made.

The best defense against ransomware attacks, in addition to strong online security, is an up-to-date offsite backup — one that is tested to work reliably.

Targeting Customer Records

One of the most important things for your firm to take care of is your customer data records. Records which include names, dates of birth, and other personally identifying details. These details are extremely valuable to hackers or criminals who, either use them personally or sell them on to someone who will.

Many regions have strict laws and guidelines about how this information must be stored, accessed and protected. Failing to follow these can result in severe penalties that could devastate any company.

Targeting Financial Information

Like personal information, a small business must take extreme care when storing customer financial information. Sensitive details such as credit card or banking information are a key target for hackers looking to steal money fast.

The impact on your business reputation following a breach of financial data will be severe and devastating. Even a simple mistake can require years of advertising and great PR to repair. Many firms have failed to recover after losing the trust of their customers.

Social Engineering

Most firms today run good IT security packages to protect against online attacks and other forms of malware. Attackers often know to take their methods offline to achieve the best results.

Whether posing as a supplier, customer, or interested party; attackers can seek to gain information that you may be less than willing to hand over to a stranger. Small businesses can often be used to gather information on vendors and suppliers they do business with in order to attack them too.

Be particularly cautious of the information you provide when discussing business with individuals you haven’t spoken to before.

Keeping Small Business Safe

Each of these targets and attacks are just some of the most popular and hard-hitting attacks out there now. The list is forever changing, and the methods we use to protect against them always needs to change too.

Some can be defended against with great security, backups, and software. Others, such as social engineering, need you and your staff to stay up-to-date and remain vigilant about the major attacks affecting small business today.

If you need help tightening your businesses security, give us a call at 01543 889 444